Simcountry
Forum Problems You took my money, and more and i received nothing

You took my money, and more and i received nothing

B
bushr34
27 Apr 2013 23:57 Link
on 4/25/2013 I attempted to make a 24.00 purchase of 210 GC...

tHIS IS WHAT HAPPENED:

I never received the GC's

Instead I was charged this purchase Times FOUR!!!

sooo, you basically took about 100.00 U.S., and gave me nothing!!

I want my GC's and the other 75.00 U.S. BACK NOW!!!
A
Andy
28 Apr 2013 11:47 Link
This is not true and we have mailed you about it and explained in details. We did not receive anything from these transactions.

We have also placed a message here, expaining it.
if you did not receive our mail, please mail the gamemaster and we will reply and give you the full details.

Obviously an error is made by our provider and the provider will solve the problem.

accusing us of taking your money is unfair.
C
Crafty
02 May 2013 19:13 Link
Throw him out Andy. Disgusting behaviour on a public forum.
A
Andy
02 May 2013 21:28 Link
Our provider made a grave error.
we did not receive any money and were unable to see an error until we received a complaint.

In the mean time, we have pushed hard for our provider to correct the transactions and are in the process of leaving them.
They informed us that everything was corrected.

it is the second time in less than two years they make such a mess. (the company is Multipay).
K
Keto
07 May 2013 06:00 Link
You get what you pay for Andy
C
Crafty
11 May 2013 00:16 Link
Hmm, you sure about that Keto?
A
Andy
15 May 2013 09:46 Link
It turned out that the error by our provider did not take the money from the accounts but did make reservations.

Some credit card providers show reservasions as transactions with a special status.

All these reservations were reversed.