Didn't recieve premium

So I purchased a month of premium today, and my card got charged. However, the premium still hasn't kicked in.
For reference, my card was charged on 11/09/2019 at 13:18 UTC

I had the same issue Hassan. I would send an email to developers and they’ll fix it ASAP. There was an issue with premium having to be done manually after payment. It used to be automatic.

Thank you John. I haven't been able to locate an email to contact the developers. Would you happen to have it on you?

Nevermind, I just found it. I just sent them an email right now. Here's hoping the issue gets resolved. I'm even having issues viewing my population statistics, but I think that might possibly be a benign issue and could resolve itself the next time the pop updates.

I am sorry it took too long to resolve the problem.

I hope it is behind us but we will try to get to the origin of the problem in the coming week.