The last thing this player is, is confused. he has been here for years and cheated everything that moves.
We had mail exchanges with Mephistopheles.
we told him why it happened.
He is a "new player", less than 90 days in the game.
Our response:
Cashing out might be a good idea
was triggered because this player suggested that we are trying to remove him from the game and he suggested that in that case, he should cash out.
This player was known in the past under a different name, did something wrong, changed the name and came back under this name with a new account.
He is convinced that we want him to go away and this is why (he thinks) we MANUALLY change his country settings.
The truth is, that until today, we did not know about this new identity but the mails we received, yesterday, came from the same old email address.
So this is how it works:
In the first 90 days of playing, we are supporting countries unless the player turns automation OFF.
Once you turn automation OFF, there are no interventions.
When you start a new account, and you think you know better than the automatic support functions, the best you can do is to turn the automation OFF.
last but not least:
The automatic procedure, if active, is invoked once per game month. This is once in a couple of hours, not once in 10 minutes.
We would like Mephistopheles to refrain from practices he used in his previous life in the game and only speak the truth.
A detailed document describing the automation functions will be added to the game documentation with the next upgrade, tomorrow, Nov. 8.