What I truly enjoy, Tom, is the people who play SC.
That would include you folks at W3C. You provide some of the best entertainment.
What continually gets my goat, however, is your, W3C, reactions to player issues.
Of course mistakes are going to happen. Mistakes are not, nor ever have been, the issue.
What is the issue is your, W3C, apparent tendency, at times, to obuscate and not simply make your intentions clear to players when you are tinkering with game mechanics.
My first post was inspired by memories of the fiasco created by the 296 quality cap.
However, let us examine this latest situation arising from your, W3C, tinkering with the Enterprise Tax.
To begin, you, W3C, have made it abundantly clear over the years that levels of money and military are unrealistically high in relation to population, and that you would be gradually reducing them both by assorted means for the forseeable future.
Got that. No problem. I, personally, would agree and have no issue whatsoever with that goal.
We might discuss the methods of accomplishing those goals, but such is not the subject of this discussion.
Returning to the latest situation involving the Enterprise Tax, as an example, it appears clear to me that said tax was being "recalculated" to bleed a little extra game cash from the players. I am not actually criticizing that intention. We might disagree over whether the Enterprise Tax is the best tool for that job; but again, that isn't the issue.
What can be highlighted is the response to players' outcries when this reformulation did not function as you apparently intended and resulted in profitable Enterprises becoming very unprofitable overnight.
To your credit, the new formula was either thrown out or corrected immediately when you became aware of the result and Jonni was the first Forum responder who let the community know that it was being addressed. He did so in a very commendable manner: short, to the point, no argumentation, and gave us an immediate response.
That's the model of how it should be done.
However, the existence of this bug highlights some problems that continually arise between W3C and your player base.
#1. You were tinkering with a game feature and made changes that effect players greatly, again, Undocumented and Unannounced.
- That is not the end of the world, but it creates the impression that you, W3C, are continuously trying to sneak things by the players that, to many of us, appear as umwarranted punishments or penalties.
- Now I recognize and acknowledge this as simply another step in an ongoing process with a definitive purpose to improve the game, but the back door methodology creates issues where none need exist.
#2. By the posts by you in the Problems section, where this was being discussed, you gave almost textbook responses to what I was lampooning in my previous post.
That "what are you talking about? This isn't really happening. sort of thing.
You weren't rude or combative, but rather dismissive with the tendency to tangentalize.
You answered the question in your first post when you said that the Enterprise Tax was being calculated differently. That was a completely sufficient response.
Obviously, whatever the initial bug was, it was fixed quickly and no harm done. The rest of your posts were unnecessary and only exacerbated the players involved.
Conclusions.
1. Don't debate us. We are going to complain incessantly. That's what customers do. You will only make it worse.
2. Take a note from Jonni. Short, to the point, and just fix whatever the problem is.
3. If the issue is not a bug, but rather an adjustment that was deliberately made, just say so.
4. Continuously remind the player base that profitability in terms of $SC has been going down for years and will be reduced in the future by a number of means. Real profitability is relative to GC exchange rates, so you are entirely justified in pointing out that real profitability is not decreasing, only in relation to population. And that is deliberate.
5. You control the direction of the game. Be clear on the designer's goals and be equally clear when you take steps in attempting to achieve those goals.
6. You don't have to apologize. You are going to get complaints no matter what you do or how you do it. Don't take it personally.