"You can't blame HIM for changes you don't like."
Simply untrue Jan. He is the official representation of their company to us the customers. And therefore takes ownership of the companies actions as a whole.
"Also, Andy was in Sim Chat for many hours the other day, I'm glad I had him ALL to myself!!!! :P "
I'm disappointed to hear this Jan and don't see it as a good thing. I mailed andy weeks ago about a problem posted in the forums, even posted in a forum that I know he was actively participating in to get a response to a problem. YET HAVE RECEIVED NO RESPONSE! Not even a reply saying we will look into it or anything. If he has time to be in the chat for hours on end, then he should have time show a bit of customer service and respond to customer inquires. Heck a couple of hours in chat is a couple of hours that could be spent fixing problems or adding new features.
I simply do not pay money to this company so I can "chat" to people. I can do that on other sites for FREE!!! I pay money to this company to play a game and if there is an issue with their service they should address the issue. Not be to busy playing the game or chatting away with customers about non-business related issues.
So in short I can and will blame Andy for what I believe are his own or his companies actions.