Simcountry
Forum General Issue purchasing couns

Issue purchasing couns

S
stubhoy07
27 Jan 2020 00:11 Link
I spent just under £10 buying coins yesterday. It's left my bank and I haven't been given the coins. Is their anyone I can contact over this?
J
John Galt
27 Jan 2020 02:56 Link
This has been happening to some players lately. It is nothing to worry about. Andy reads these forums frequently and will rectify your issue quickly!
S
stubhoy07
27 Jan 2020 07:51 Link
Thanks for the update mate
A
Andy
27 Jan 2020 18:16 Link
Thanks for your contribution.
I am sorry about it.

Sometimes it is late.
It happens if you do not return to the site directly after the payment.

If you did not receive them yet, can you tel me how you paid?

Paypal?
credit card?

I will immediately look for it and make sure you get the gold coins.
A
Andy
27 Jan 2020 18:25 Link
I found the transaction and gave you the gold coins.
I do not need any additional data.

we will find out today what exactly happened.
you might see more gold coins coming and going while we are into it.
S
stubhoy07
27 Jan 2020 18:59 Link
Brilliant, I can see it's their now.

Thanking you
A
Andy
28 Jan 2020 12:06 Link
We have in the mean time found the problem.

it was fixed long time ago and because of our mistake, an old version was used and the problem came back.

It will be OK now.
J
John Galt
28 Jan 2020 18:15 Link
Great to hear Andy.
A
Andy
04 Feb 2020 17:07 Link
I did not hear about any additional problem in the past week.
I also did not see any transaction that failed in any way.

I hope it is gone but we will stay on guard.