| evader23 | Wednesday, October 30, 2019 - 07:29 pm 
I sumbmitted a payment to extend membership yesterday and it still shows my membership expiring tommorow |
| Andy | Friday, November 1, 2019 - 04:56 pm
It is now processed and the money is on the account.
Thank you for your contribution and support for Simcountry.
How it happened:
When you pay, you need in fact to return to the site from the payment page.
if you do not, we have no way to know you paid. The payment page is not on our site.
For the few people who do not return to the site, we have a process that looks through the confirmations we get from the payment site and makes sure they are all processed.
The process, failed to recognize your payment.
We will fix this ASAP and make sure that in the mean time, all payments are rechecked. |
| evader23 | Friday, November 1, 2019 - 06:48 pm
Ok noted for future refrecnce
And for what it is worth this a one of the games I keep comming back to. Good Game |
| jalajrajsingh143 | Saturday, November 2, 2019 - 12:49 pm
There are only two options in android applications
1 is 10 coin plan
2 is 20 coin plan
I want 90 coin plan
And website has no Google play options |
| Andy | Saturday, November 9, 2019 - 11:19 am
True
On the web site it is credit card or paypal.
It comes however at a lower cost. |
| Andy | Friday, November 15, 2019 - 01:17 pm
We have made a detailed evaluation of the reason your payment was not processed at the time.
as I mentioned before, it started because you did not return to the site after the payment.
You can do so if you want and the payment must be processed anyway.
the processing however is more complex.
we get a mail message about it and it is processed automatically, once every hour.
The procedure makes sure you get the gold coins (In nearly all cases the gold coins are already on the account).
That automatic processing went wrong in some cases because the confirmation mails from the payments provider were changed (only in some cases) and the processing procedure concluded the mail is spam.
we have made sure that all mails are recognized.
we have no guarantee that they will not change the message again so now we are looking into more data and if the message will be refused while some other data looks correct, we will get a message and will be able to make the needed repairs and also recognize the changed message.
we had 3 cases.
most players return to the site after the payment and it is then recognized immediately.
I am sorry it happened. |
