| hasanatir | Sunday, September 8, 2019 - 03:31 pm 
So I purchased a month of premium today, and my card got charged. However, the premium still hasn't kicked in.
For reference, my card was charged on 11/09/2019 at 13:18 UTC |
| John Galt | Sunday, September 8, 2019 - 04:25 pm
I had the same issue Hassan. I would send an email to developers and they’ll fix it ASAP. There was an issue with premium having to be done manually after payment. It used to be automatic. |
| hasanatir | Sunday, September 8, 2019 - 05:28 pm
Thank you John. I haven't been able to locate an email to contact the developers. Would you happen to have it on you? |
| hasanatir | Sunday, September 8, 2019 - 05:32 pm
Nevermind, I just found it. I just sent them an email right now. Here's hoping the issue gets resolved. I'm even having issues viewing my population statistics, but I think that might possibly be a benign issue and could resolve itself the next time the pop updates. |
| Andy | Sunday, September 15, 2019 - 01:41 pm
I am sorry it took too long to resolve the problem.
I hope it is behind us but we will try to get to the origin of the problem in the coming week. |
