| Andy | Thursday, May 28, 2020 - 05:28 pm 
We have a server problem on the Simcountry site.
A large server is down and with it two worlds:
White Giant is now down
Golden Rainbow is also down.
all other worlds and the portal are working as usual.
we are very sorry about this problem.
We will restore the server as soon as possible. |
| Amalie | Thursday, May 28, 2020 - 06:09 pm
Ok keep me posted, my empire is on white giant |
| Amalie | Thursday, May 28, 2020 - 06:11 pm
Can I email you on a account problem please provide an email address |
| freeya1980 | Friday, May 29, 2020 - 12:12 am
Any idea when this will be fixed? |
| Andy | Friday, May 29, 2020 - 02:01 am
Golden Rainbow is up.
Our backup server is also fixed.
White Giant remains down.
we are working on it and will have it back up ASAP.
This is already the longest down time ever.
I am very sorry about it.
Nothing is lost. It will be back with everything in place. |
| freeya1980 | Friday, May 29, 2020 - 02:28 am
White Giant is the one I play on.  I work all weekend so was hoping to do some major overhauls tonight while I had time. |
| Amalie | Friday, May 29, 2020 - 02:51 am
SAME |
| freeya1980 | Friday, May 29, 2020 - 05:19 am
How will time be affected when White Giant goes back up? We've lost what 5 game months now? If 5 game months go by without giving anyone a chance to update (and for some people, who only log in once a day, this could be easily double that), there could be some significant consequences. Especially with changes like adding 10-15% workers to corporations without warning. I've already lost multiple natural resource corporations due to updates. |
| Joshua Wisham | Friday, May 29, 2020 - 05:45 am
Free our country debt because of this maybe lol. I know mr Andy cant do that though |
| freeya1980 | Friday, May 29, 2020 - 09:38 am
Starting to feel like I should just treat my White Giant account as a sunk cost, and start over on a more active world, since the server still isn't up and doesn't look like its going to be anytime soon. |
| drdemonreaper | Friday, May 29, 2020 - 11:36 am
just added a 9 month membership and started a new enterprise less than a day before it went down |
| Andy | Friday, May 29, 2020 - 11:50 am
Current update:
1. We had to adjust sim04 and it was down for a short time. It is now running fine.
2. White Giant is nearly done.
The server is up. we are running extensive system and database checks.
It will be up and running very soon.
Nothing is lost just very annoying,
for everyone, and including the engineer at the server farm building, sitting there alone at night. |
| Amalie | Friday, May 29, 2020 - 11:57 am
Ok thanks |
| freeya1980 | Friday, May 29, 2020 - 11:59 am
Its coming up as an unsecure site atm. |
| Amalie | Friday, May 29, 2020 - 12:02 pm
Yea same for me |
| Andy | Friday, May 29, 2020 - 12:52 pm
It is now running correctly.
The security issue was (we think) the last problem.
it is resolved and WG is now running.
We saw so map problems that will most probably disappear after the next month processin.
Thanks for your patience. |
| Andy | Friday, May 29, 2020 - 01:03 pm
Map problem is gone too. |
| Andy | Friday, May 29, 2020 - 01:11 pm
we started the month processing now to reduce the backlog. |
| freeya1980 | Friday, May 29, 2020 - 01:18 pm
Seems to be working well so far. It's on Aug 31st, is it going to process the 6 months its behind? Or just current month? |
| freeya1980 | Friday, May 29, 2020 - 02:02 pm
Graphs don't load, they act as if the corporation is brand new. |
| freeya1980 | Friday, May 29, 2020 - 04:53 pm
Nevermind that problem fixed itself.
Thanks to the engineer who was up all night fixing the servers. |
| Andy | Friday, May 29, 2020 - 10:34 pm
Thank you.
I am waiting for anyone to find something wrong.... |
| Amalie | Saturday, May 30, 2020 - 01:20 am
andy, i message u an issue i am experiencing |
| johnV | Sunday, May 31, 2020 - 09:23 am
WG is down again. |
| johnV | Sunday, May 31, 2020 - 10:43 am
EDIT
And back up. Thanks, |
| Amalie | Sunday, May 31, 2020 - 03:28 pm
Andy i think WG is done again, my profit, trade volume And game score are still the same from July (game month) |
| Amalie | Sunday, May 31, 2020 - 03:29 pm
Down* |
| Andy | Monday, June 1, 2020 - 10:58 am
This last crash lead to radical decisions here in terms of system and security requirements.
We are now engaged in an operation that will add many more redundant media to the site that will make it possible to repair and restart more quickly in case of a problem than before.
we already had many features but we depended on one server more than on others and sh.. happens.
This operation requires more backups of complete systems and to do it, we need to stop a world, make a very large copy and restart.
we already created most of them.
It will be finished in the coming days and weeks while other extensions are completed.
we are trying to minimize down time for any of the worlds. |
